Summary:
Will provide accounting, customer service, and administrative support to the Accounting Department and the Admissions Department.
Responsibilities:
Responsibilities will include, but are not limited to, the following:
- Set up tuition agreements in our Student Information System (FACTS) and answer questions from families regarding the tuition payment process.
- Monitor FACTS to ensure tuition agreements are in place for all families and appropriate billing is taking place throughout the year.
- Provide phone and email support to families regarding tuition payments. Field calls from parents regarding tuition payments and use of the FACTS platform.
- Make initial contact with families when delinquencies occur in tuition payments.
- Regularly review status of tuition payments and delinquencies with the Director of Business & Financial Operations.
- Assist families in requesting tuition assistance and provide guidance regarding documentation needed for the process.
- Process all monthly student billing through FACTS to include extended care, Homework Club, sports and clubs, missing lunch program, incomplete service hours, etc.
- Apply all credits/adjustments/assistance to family accounts in FACTS.
- Administer/apply staff/faculty tuition discounts to FACTS.
- Work with the Admissions Department to process all student withdrawals, ensuring all outstanding balances are paid prior to issuing any refunds/credits.
- Support the Admissions Department in registrar/record-keeping responsibilities, including managing student files and managing/providing data and physical records for enrollments and withdrawals.
- Assist the Admissions Director in conducting school tours for prospective families.
- Assist the Admissions Director in planning and deploying admissions-related events, such as occasional open houses and new family gatherings.
- All employees provide morning or afternoon support for traffic duties.
- Other duties as directed by the Director of Business and Financial Operations and the Admissions Director.
- Adhere to the policies and procedures of the Diocesan Employee Handbook.
Reports To:
Director of Business and Financial Operations
Qualifications:
Preferred candidates should demonstrate the following minimum qualifications:
- BA/BS in Accounting preferred, but not required.
- 2+ years of hands-on experience in a billing/accounts receivable role.
- Experience with FACTS Management Platform helpful.
- Admissions/registrar experience helpful.
- Strong computer skills including proficiency with Microsoft Word/Excel and Google Mail/Calendar/Docs.
- Organized and detail oriented. Excellent record-keeping skills.
- Excellent customer service and problem-solving skills. Ability to react with professionalism and confidence when dealing with parents and internal customers.
- Excellent communication skills, both oral and written. Comfortable interacting with staff, parents, and students.
- Ability to maintain a high level of confidentiality.
- Able to work collaboratively with others.
Position Status:
Position is a 12-month, benefit-eligible, non-exempt/hourly position.
Work Hours:
Monday – Friday: 7:10 a.m. – 3:10 p.m. during the school year.
During the months of June - August, work hours may be adjusted to a reduced summer schedule.
Must be available for occasional admissions-related events that take place during the evenings or weekends.
Wage:
$30 per hour